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  • Live Chat vs Chat Bots: Optimizing Your Customer Service for a Delightful Experience

    Live Chat vs Chat Bots: Optimizing Your Customer Service for a Delightful Experience

    Currently there are two useful ways by which you can communicate with visitors via your website and these are live chat and chatbot. The chatbots work on automated mechanisms and live chat is basically human powered. What will you choose among these? Will you choose one or both? Now I will describe live chat vs chatbot. With this you can identify the technological differences between the two. For helping you decide which among these is right for your business, I will show you the advantages of both of these.

    Live-chat

    If you want to communicate with customers in real-time with the help of a website then you can do this by allowing some agents to perform live chat.

    It is human powered – Basically a human communicates with another human in the live chat. Here it is possible to give real human contact to customers by giving them a service that is more personalized. In this way a memorable and enjoyable experience of your business can be given to customers. For resolving the queries that are complicated or intricate, the live chat can help you a lot. Also, for accurately answering a customer query, the human agents can serve the purpose.

    It escalates to voice or video very easily – Live chat raises the level of communication to easy and quick sessions of co-browsing, video or voice. So, we can say that it offers a flawless customer experience across a number of channels. One more advantage of live chat is that without waiting in a queue the customers can communicate with the agents. Now, since the same agent manages the query, there is no requirement to repeat the conversation from the start. It can have a great impact on the customer experience’s overall quality.

    Quick responses – It is possible to provide helpful, considered and fast responses to customers with the help of live chat so that they can rapidly progress to the higher level of marketing/sales funnel. By giving canned responses to those queries and questions that are common the agents can increase the speed of communication.

    Chatbots

    For answering the questions on a site, we can use automated systems known as chatbots. Chatbots are of various types. For giving response to queries, some bots use artificial intelligence. However, the maximum number of bots work on the basis of decision trees and hence are restricted to answer the questions that are common, specific and simple. These bots offer a number of benefits which are:

    These are available for 24/7 – There is no need for centre agents for the chatbots. So, they can perform for the week’s seven days and also for each day’s 24 hours. It doesn’t matter whether it is a weekend or the evening, the bots can answer the questions of the customers any time. By answering the queries immediately, the bots can help the customers a lot. But you will be surprised to know that bots can answer only those questions of the customers that are common and simple. They do not provide any further support to the customers.

    Multitasking and immediate responses – With the programmed responses, the bots can immediately answer the queries of the customers. As compared to the humans they are much faster. For checking the spellings, typing and thinking they don’t need time. The bots also have a multitasking feature which means that they can handle a lot of customer queries at a time.
    Low price – Because of the less requirement of manpower, managing the bots is comparatively cheaper.

    Which is better among chatbots and live chat?

    Your website, contact centre and organization can get a large number of benefits because of the chat solutions offered by both live chat as well as chatbots. It is possible to provide fast response, reduce costs, increase conversions and leads, and improve user experience by using both. Both offer a number of advantages. But if you have to pick one, then what will be your choice? Instead of going with anyone of these, it will be better to go with a hybrid approach. For answering the FAQs, the chatbots can serve the purpose but there are certain questions that bots can’t answer and for this purpose allow a live agent for answering these questions.

    If you are interested in getting web development solutions then it will be good for you to contact a web designing company.

  • How to Use Email Marketing Lists to Help Your Tech Business Grow?

    How to Use Email Marketing Lists to Help Your Tech Business Grow?

    Email marketing lists used for email marketing are one of the most effective ways to grow your business, and they are an essential piece of the puzzle for the marketing of your tech business. The way you use email marketing lists for your business’s marketing campaigns will directly affect your results. Almost half of the world’s population is using emails and since a tech business can have a global reach, using email lists is the easiest way for you to get the word out about your tech product or service. Whether your company is selling physical tech products or software-based products, having an email marketing list is necessary. In this article, we are going to tell you how to use your email marketing list effectively.

    Automating the use of direct mailing lists improves efficiency

    Automation is one of the easiest ways to improve efficiency, and being a tech business owner; you are probably no stranger to automation. You can use automation tools in combination with direct mailing lists to send out emails and monitor the recipients’ behavior. Email marketing automation tools can help you get more out of your email address list while making the process easier with measurable results.

    Once your email marketing campaigns are automated, you can tell which emails perform better and which ones have a low open rate. Similarly, you can monitor the click-through rate and other data from your automated email marketing campaign that lets you know what changes need to be done in the campaign and what things need to be continued. Usually, when you have a targeted email list bought from a reputed data provider such as List Giant, you can easily combine your email list with automated software to get better results.

    Always send targeted and segmented emails

    Customized emails make the customer feel special, and they allow you to send specific offers to customers. For example, you can segment customers based on the topics they show the most interest in. If a customer is opening certain types of emails more often and clicking through to your website, then it is a sign that the customer is interested in the content or product showcased in those emails. You can then create a list of email addresses for customers with specific interests, and you will have segments of customers based on interest. Similarly, you can create segments for customers who have previously bought a product or service from you or those in the purchasing phase.

    Once you have different segments, you can create targeted and segmented emails for each type of customer; this will improve your email marketing campaign’s performance, and the customers will feel more engaged and interested. The recipients will look forward to receiving emails from you once they think that your emails speak directly to them. Remember that every customer has different needs and interests. Unless you are segmenting your email lists based on these interests and behavior, the recipients will start ignoring your emails sooner or later.

    Experiment with email content, formats, and calls to action

    If you want to make your email marketing campaign a success, then using advanced email marketing tools is not enough. You will have to use the analytics from the tools in the right way, and one way you can use the analytics is by experimenting with different content, formats, and calls to action, among other things, to see which one performs better. This process is called test runs, and you can do split testing among other forms of testing to improve your direct mail marketing campaign.

  • Are you ready for the education system this year?

    Are you ready for the education system this year?

    Thinking of the education, we were getting ten to fifteen years ago has changed almost but not completely. The books and notes system we were having when we were kids are still the same today when our kids are at the pace of learning education. Our education system is chaos; it is failing our children’s future and ours too.

    The tools and the technology today all are evolving, and to compete with this digitalized world, we must train our children for the latest education system.

    Education We Got:

    Taking on account, the education system we were in was limited to classroom lessons no longer seem applicable for our increasingly boisterous world. Students were labor to perform repetitive tasks daily, totally unaware of the applications in their future. The totally bookish environment with writing notes followed with exams was the only criteria. We must say that it was the demand at that time, but with the fast evolution of technologies, the system must be changed. Tools and technologies are evolving at their quicker pace, and if you are unable to go along with them, you will not be in the fast racing que for sure.

    The years have passed with the same traditional education system, but the invasion of AI, social networks, IoT, and other technologies are demanding to be incorporated into our education system if we really want to stabilize ourselves and our country too. It is observed that the impact of technology is overestimated in the short term and underestimated in the long term. In 90’s we have passed through the “PC revolution”, in 00’s we got the “Internet revolution” and now we are living through the “mobile revolution”, we are progressively at the core of “the long term”.

    Do not miss the sea-changing that is happening around you even if you are busy try to keep your head above the water level to be updated. Similarly, in the case of the education industry, the speed at which this field is changing, you cannot underestimate the impact of technology on it.

    Education transformation expected this year:

    With the advancement in technology, the education system has also been transformed, and many countries have already been adopted the latest trends, but still, few are left behind. Today education programs based on students’ care and learning. Project-based learning is more admired than big theories to reflect the real world. Teachers are real mentors and best guides for kids who must practice the trends and go for implementation in their classes. Tests must be of assessing a kid, not measuring them and scoring them. Taking pictures of the education system in the United States, where there are no traditional classes, no tests, no grades, only the students are succeeding by attempting real-world project-based learning.

    There is a number of gadgets playing their role in advancing the whole education system and replaces the books with online PDF versions and mobile multimedia libraries. That is a simplified and easy system that is awaiting you with no traveling, no weight-bearing, and no time limit. However, today it is possible to move from competition to association, from heeding to doing and from appearing to being.

    So, it is concluded that change in education is real, scalable, innovative, and impactful, but the bad news is it is cramped to certain pockets of the world. Below are some educational trends expected to be implemented next year, have a look;

    Online Delivery:

    It is one of the most accepted technology and replaces physical classrooms. Online assignment help UK Most of the higher education institutions has adopted these online programs. US DOE reported in 2012 that one in all four students had taken their courses online and this figure grew up. However, there are no. of courses are being taken online, even institutions are now offering courses face to face and online both.

    Flipped Classroom:

    As one of the 21st-century learning innovations, Flipped Classroom is a learning strategy by ‘flipping’ conventional learning patterns and involves students in discussion with other students and teachers. So that learning objectives can be achieved in accordance with Bloom’s taxonomic level, Flipped Classroom has two stages of six taxonomic levels, including (1) Knowing and Remembering (pre-class) and Applying; (2) Analyzing and evaluating (class activities). As illustrated in the chart below:

    The teacher can plan or improvise ways to expand active learning experiences outside the classroom, both individually and in groups. Because most students at school feel that the most important thing is the task they have completed in class.

    Learning With Latest Tools Available:

    There are no. of tools that continue to explode, and the technology is now moving from “infancy” to “adolescence”. Tools like Adaptive learning tools. 3D printing, Augmented reality, virtual reality and many others are sliding long the maturity index with increased possibilities.

    Micro-credentialing is moving to get more mainstream:

    The two recent developments proposed a framework for “connecting diverse credentials” and “federal aid for these types of offerings”. These frameworks were adopted to establish the common framework for higher education in traditional institutions to admit and award acclaim for small scale credentials from MOOCs, professional development training, and many other non-traditional sources.

    Competency-based Education:

    The education department is moving at a pace to embrace CBE, which is nothing short of shocking. In the US, the seven regional accrediting bodies now have accredited Competency-based programs. The growing acceptance idea of transferring Clock Hours competencies as the measure of learning higher education was predicted a few years back. Today and in the coming year, it will be adopted more and will help students to meet their needs, assess competencies, and more.

    Learning Strategies:

    Learning strategies today are almost changed from repetition. The involvement of different tools techniques and the ability of the students to comprehend and retain is important and evolving. Teachers are getting training to train students for good learning. Practical exercises have become part of education for better understanding.

    A few changes are coming together to your side, which can significantly change the landscape of your institution for centuries. The change is quickening to move from its path to you. Thus, the academic leaders and mentors need to be a part of it and accept it and get ahead of the curve, or they may leave the circle. To compete with the world and with the latest education system, you must go for the latest trending system, tools, and different practical learning behaviors to stay more in this field; otherwise, soon you will be out of this frame.

    It is a crucial time to analyze yourself and your system, will it be applicable in the coming year? If the answer is NO! Then must research and go for the discussed ways of advancing your system. If you are still walking in spite of running to win the race you will lose.

     

  • Top 4 Services That Are Provided By Public Accounting Firms

    Top 4 Services That Are Provided By Public Accounting Firms

    Top 4 Services That Are Provided By Public Accounting Firms

    Certified Public Accountants are tactical thinkers who are unconventional and are respected for their integrity and commitment towards their work. They are dedicated to each client, and they work day and night tirelessly to satisfy their financial and business needs. Certified Public  Accounting firms provide some unique and valuable services to government agencies, nonprofit organizations(NGO’s), business owners, and average consumers. They offer a variety of services, and their services vary from helping an individual to come up with a personal financial plan to all the way to assist business owners. They work alongside them to workout financial statement analysis,  understanding financial transactions, and other things like tax planning. If you were surfing the internet for these reasons,luckily, you landed on the right page. This article will guide you through the top 4 services that are provided by public accounting firms. Let’s dig ino the services below. 

    Audits

    Auditing services are known as the highest level of available CPA services. According to layman’s terms, the Audit’s purpose is to independently verify by a proper discussion with management, by confirmation, or by ascertaining by sight. Many internal controls assessments are carried along with analytical procedures to make sure that a company’s financial reports are correct. Audited financial statements will also focus on the notice of changes in financial referenced footnotes. It will cover the companies’ specific financial data, policies, and accounting methods. However, it should be noted that Audits by the type of work performed are comparatively more expensive than any other services available.

    Reviews

    A review mainly comprises assessing the company’s records and books by performingspecific analytical procedures and analytical tests carried out. This is primarily a comparison to the previous books and journals, and the calculations related to the ratios and financial tests are carried out. The reviews are intended to provide reasonable assurance to the outside reviewer as compared to a detailed verification done by an audit. Thoughts are constructive as sometimes they are required by the insurance companies or banks issuing performance bonds.

    Compilations

    Compilations are the lowest level of attestation services as far as Certified Public Accounting firms are concerned. A compendium is nothing but just a collection of records and books of a client done by a CPA. It is a compilation without independent verification, confirmation, or substantive procedures of the client’s balance. That being said, collections represent the company’s management as no verification on the balance sheet, or the profit and loss statement is required. However, management also provided a chance to exclude changes and related footnotes from compiled statements.

    Tax Services

    The tax laws keep changing nowadays, and the complex financial and investment decisions have encouraged every business and individual to seek help from CPA. CPA is excellent, as it offers tax planning strategies that help minimize future and current tax liabilities. They also help to prepare local, state, and federal returns. They help their clients to deal with tax laws and regulations.

  • Want to Reduce Loan Burden and Debt Cleared!

    Want to Reduce Loan Burden and Debt Cleared!

    The burden could be of anything, it may be of depositing educational fees, conveyance charges, maintenance charges, marriage expenses, and bills of shopping various food items and luxury lifestyle, but the central part is how to overcome these debts.

    There can be many ways to repay debts. Some of the readers might be already familiar to them, but yet no initiatives have been taken. Some might be unfamiliar to those aspects and willing to know what can be best for them.

    Through this blog, I shall be trying to pull out the people from living concerns under the suppression of debts.

    I will bring them in light with the idea of behaving a personal opinion with the bright ideas of getting rid of debt traps.

    At last, we shall be discussing the idea of taking financial help if you are sued with CCJ type of forces.

    Ideas from a real-life incident

    We can get the idea of loan repayment with a real-life case study. I live in a society where we have the members almost around my age, and very few senior-aged people live there. I usually on a morning walk with my neighbours.

    A close neighbour, just living two floors above, frequently asked me about his debt life. He exclaimed that he is trapped in the debt trap and already seeks financial help from private lenders charging more and more interest. To repay a particular loan, I get to take a loan from another.

    His whole life has engulfed within the approach of beguiled conformity, and there is no way he is looking around to escape the situation. I got through the words he was expelling throughout the walk. He has three kids. The senior one is in college, and the two others are in school.

    He even lives with his parents and due to old age and must take responsibility on his own.  They also need sometimes medical facilities at home, and now he has a fear of even untouched from the full-day meal.

    Though he earns a handsome amount, he has taken a home loan, car loan, and some loan for his part-time business. The business is not getting much response from the customers, and now it has become a full liability in his life. This kind of problem we can generally see in every family.

    Getting the point

    I asked him a simple question in what sense, he looks at his own conditions. He replied calmly that he has to repay the instalments at every cost. But he had no idea what can be the right solution to this whole scenario. And the immediate solution was still hiding under the bed.

    I started making him clear with the modes of expressions and validating the experiences of mine. I acclaimed him with the modesties he needs to show in his life to make profound decisions to make it easy and reliable. All he needs to play with his income and expenditures.

    The first thing he should be cleared with is reconciling and full control over the things that can be easily manipulated according to his wishes.

    The things he can influence to have in his life or simply draw it from his life. So, he can go wither with direct controls, or he can influence.

    The direct control is in his hands just to control his expenses. The things that are going out of hands are with no efforts can be easily manipulated and confined with some attributions.

    I suggested to him about the easy goings with loans offered by direct lenders.

    Are you seeking financial support? Here what you can get!

    When you find yourself stuck in loan repayment issues and the lender sues you in county court then there are CCJ loans, offered by direct lenders in the UK.

    Not only in this case, but you may also really apply for loans at every time of need.

    Conclusion

    You can be debt-free entirely if you go with the experts’ common suggestions and come out with the formula of extending income sources and enforcing the control on making expenses.

    In this way, you can save much, and the saved money can be vested as instalments to get rid of debts.

    The consolidation of income and expenses should be treated in the well-behaved form under the consideration of making savings.

  • What are the types of employee stock options?

    What are the types of employee stock options?

    An employee stock option plan is a scheme that benefits employees of a company by providing ownership interest in the organization. A company sets up a trust fund in which it provides new shares of its own company to employees. ESOP provides significant tax benefits for the company as well as also benefits employees fairly. In pretty much every case, ESOPs are a commitment to the employee, not an employee purchase. There are a variety of stock options you can choose from:

    Mainly, there are two stock options offered to employees that only differ by the way they are taxed.

    1. Incentive Stock Option

    It is a popular measure of employee compensation received as rights to company stock. It can only be granted to employees or used to confer US tax benefits. This tax benefit is on the exercise that is employees do not have to pay the ordinary taxes on the difference between exercise and the fair market value of shares issued.

    At the point when you get the ISO, you can’t utilize it to buy stocks immediately. You need the alternatives to the vest. This implies that you need to remain with the organization for a specific period before you can exercise or utilize your ISO to purchase stocks. The date when you receive ISO is called Grant Date.

    The best tax benefit you get is when you hold it for a long period ( at least a year or longer) you don’t have to pay taxes, you just pay tax only when you sell your shares.

    1. Non-Qualified Stock Options

    NSO is a type of employee stock option where you have to pay ordinary taxes on the difference between exercise and the grant price. It is advisable to hold shares for at least a year, as when you hold shares for less than a year, any gain is taxed at your ordinary income taxes. And For your information, it is usually higher.

    An option in contrast to selling her offers quickly would be to clutch them in assumption for increments in the market value. In this manner, by holding your offers for a more extended timeframe, you may get the opportunity to save money on expense installments through the capital gain tax rates. Nonetheless, it conveys vulnerability and risk, since her benefits rely upon the value developments of the hidden stock.

    NSOs are favored by companies since they fill in as both a type of remuneration, just as a motivation for employees to work more enthusiastically, as they profit by higher stock.

    1. Restricted Stock Units

    Restricted stock is altogether different from an investment opportunity. An investment opportunity gives you the option to purchase a set number of shares at a fixed cost, yet you don’t possess the shares until you get them. With limited stock, you own the shares from the day they are given.

    Be that as it may, the stock is “limited” stock since you need to procure them. The most widely recognized limitations are time-sensitive and include a vesting plan, which implies you acquire them after some time. This boosts workers to remain with the organization. On the off chance that the representative leaves, the organization can repurchase the stock.

    1. Restricted Stock Awards

    In case you’re conceded to an RSA, you have two options: you can pay customary annual duty on the award when it’s allowed and pay long haul capital increases charges on the addition when you sell, or you can pay conventional personal expense all in all sum when it vests.

    If you are still in doubt A big service to choose a new must hire the best services to understand and get the best results such as San Jose IRS Tax Services. Also, you need to know how to hire a good service and what questions to be asked with these services to get the best results.

    Conclusion

    Multiple firms in the market can tell you about top employee stock options so but the best one is which can fulfill your needs. Understand your needs and then choose the best Employee Incentive Stock Options in San Jose. Try to find the goal of the stock options to explain your need to the Tax Debt Relief Services in San Jose. I wish you all the luck that prevails!